There are a number of benefits to moving your organization to a cloud CRM platform, but not all businesses have conducted proper assessments to determine that the cloud is the right place to land. The good news about NetSuite is that this proven provider offers leading innovations in both cloud CRM and on-premise solutions, so you can take your pick based on what truly fits into your environment.
Cloud CRM with One Data Source
Leveraging Netsuite cloud CRM enables all key employees to access mission critical data in your cloud CRM, such as support, sales, billing, shipping, accounting, business intelligence, etc. With cloud CRM from NetSuite, you also gain the ability to update this data in real-time, keeping all players on the same page so quick decisions can be made and your company can rapidly bring new products to market.
NetSuite CRM+, A Leader in Cloud CRM
NetSuite’s cloud-based system is known as NetSuite CRM+ and is designed to be used easily in conjunction with eCommerce and financials to help companies leverage online positioning to drive revenue and profitable growth. Cloud CRM enables you to enjoy real-time information so your customers can be easily offered opportunities to add new products and services to improve their experience. Sales executives can easily see what is taking place in the sales department and can rely on the NetSuite cloud CRM solution to push the sales team to collaborate across the organization to identify opportunities and improve their overall numbers.
Cloud CRM Strengths in NetSuite
For NetSuite, its key strengths are in sales force automation and the ability to track a lead from creation to close. This kind of insight into the cloud CRM platform provides the intelligent data a company needs to create and close profitable deals. And, when NetSuite can be used to bring accounting and sales together, the company is better positioned to leverage cloud CRM to its benefit.
Information Counts in Cloud CRM
To get the most value out of the cloud CRM platform, it really is all about the information. Too often, the sales rep is the one answering questions about accounting or shipping and while he or she could pass the customer along to someone in that division, customer service can quickly degrade and the sales rep may lose a customer over no fault of his own. When leveraging cloud CRM from NetSuite, everyone is looking at the same information and decisions can be easily made, or customers easily satisfied by unilateral collaboration. With NetSuite filling the cloud CRM role in your organization, you can ensure anytime access to information so your employees can focus on getting the job done.