Today, Gartner released its 2011 Magic Quadrant for Web Customer Service, and customer experience experts RightNow were named as a Leader. RightNow carries a reputation for delivering exceptional customer experiences across multiple channels. Through their customer experience solutions and services they are able to help companies increase customer loyalty and retention, while driving growth and [...]
Axonom, a Customer Relationship Management (CRM) vendor and Microsoft Partner Network’s Gold provider, offers innovative CRM and partner relationship management (PRM) software systems for manufacturing-focused businesses that produce and distribute made-to-order items using multiple distribution outlets. Powertrak additionally assists clients in assessing maximum profit potential by cost-efficiently processing greater transactions, more frequently.
As an industry leading [...]
The introduction of Software as a Service (SaaS) also known as CRM on demand, has transformed CRM software solutions of this day and age. CRM on demand differs from traditional, on premise CRM. It has a central database managed by a CRM provider who is responsible for collecting, maintaining, and sharing data; they also provide [...]
Cellit, a mobile CRM (customer relationship management) company, recently sent out their 125,000,000th SMS message for their current clients. Cellit distributes mobile CRM (customer relationship management) applications for businesses in the restaurant and retail industry who seek to utilize mobile software to enhance the quality of customer relationships through more interaction. Cellit offers their Studio [...]
Recently Juniper Media, a technological media enterprise that provides free CRM reviews from internet sources, released CRMsearch.com. This latest website is designed to be a data-rich source and web-based forum for information regarding CRM, latest CRM news, free CRM reviews, and online discussions.
CRMsearch.com places emphasis on the current problems and technicalities that may dictate the [...]
Research Now, is an industry-leading international data collection company that allows enterprises to communicate with real customers and business decision makers to make essential company decisions. They recently announced the release of their Valued Opinions Mobile app with complete survey capability.
The Valued Opinions Mobile application can be used to accumulate CRM opinions on a wide [...]
Customer service management is a strategy that is widely implemented within a company, and serves the purpose of managing its interactions with customers, clients, and sales prospects. Customer service management often requires the use of CRM software technology to organize/conduct business processes such as marketing, technical support, and customer service. The main idea behind customer [...]
Assistly, a Customer Relationship Managment (CRM) solution vendor, recently decided to revamp their business strategy to become more affordable for small to medium-sized enterprises. Unlike many other providers, Assistly offers an application for CRM reviews to allow companies to interact with clients through a wide range of social media websites such as email, Twitter and [...]
Customer feedback or insight is an essential feature when improving the quality of a CRM software. The concept of the Voice-of-the-Customer (VOC) infrastructure was designed to accumulate a substantial number of quality CRM solutions reviews from a wide-range of customer channels. The feedback would be quality assured then transferred to the appropriate parties for comprehensive [...]