RightNow CRM
RightNow CRM delivers cloud-based solutions that create the best solutions for your customers through the web. RightNow CRM delivers a comprehensive customer experience suite, focused on driving revenue, increasing efficiency, and gaining customer loyalty and satisfaction.
RightNow CRM Pricing
Contact RightNow for packages and pricing information.
Customer Focus
- Consumer-centric Organizations
Key Features
RightNow Web Experience
- Intent Guide
- Web Self-Service
- Mobile
- Chat and Co-Browse
- Email Management
RightNow Social Experience
- RightNow CRM for Facebook
- Support Community
- Innovation Community
- Cloud Member
RightNow Contact Center Experience
- Voice Experience Manager
- Dynamic Agent Desktop
Impressive results with RightNow CRM!
Jim Bowman 08/12/2011 at 11:03 pm #RightNow CRM is one of few CRM systems that has given back more value from the initial investment. This solution has taken necessary measures to consistently advance and optimize my company’s usage with their full featured CRM system. Some impressive features include customer service, voice enablement, and tools strength. RightNow’s Customer Service feature allows users to manage customer service, as well as self service, through email, live browser chat, and even communication via telephone. The Voice Enablement feature provides a suite of voice-enabled CRM products such as Voice Interface to Knowledge Base, Voice Interface to Incident Management, Voice Interface to Locator, Status Apps, PW reset, surveys, and single number routing. For tools strength, RightNow CRM provides users with distinguished and intelligent work tools such as Customer Experience Designer, Workspace Designer, and Feedback feature. These tools collectively integrate to produce consistent and growing success for my company.
RightNow CRM: Good service, but difficult to manage
Steve Norman 07/14/2011 at 7:00 pm #RightNow CRM has a consistent positive reputation among current users, however I found the system to be much less than amazing. Due to the complexity of the system, I found it very difficult to manage. The system requires users to mandate local code on each pc – defeating the thin SaaS/customer advantages of simple upgrades, low maintenance, and “universal” access. RightNow CRM has a strong customer service module, but the SFA and marketing modules are much weaker in comparison to other SaaS products. Although RightNow acquired SalesNet to improve SFA functions, I have yet to notice any advancement. Lastly, RightNow CRM has an unfriendly user interface – although others may disagree. I found the interface to be confusing due to the division among various browser windows and consoles which requires more complex navigation than expected. Since there are a handful of benefits that accompany this product, many current users are satisfied with the RightNow CRM system. However, business owners, with little to moderate knowledge in CRM software, may find this system a bit confusing.