Companies across the globe strengthen sales, marketing and support functions with CRM solutions running on the Sugar Open Cloud
Cupertino, California (June 17, 2009) –
SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced that Roxtec, EASi and Tacamor are among the many companies worldwide who are running their customer-facing operations on the Sugar Open Cloud, SugarCRM’s global on-demand computing platform.
Roxtec, a manufacturer of sealing solutions for cables and pipes headquartered in Sweden, relies on Sugar Professional to align employees across locations in the United States, Sweden, United Kingdom, India, Spain, Dubai, South Korea, Japan, Finland, Canada, Brazil, Italy, Germany and China. The company looked at several CRM options before choosing SugarCRM for its ease of deployment and affordability. “We chose SugarCRM because it is easy to use, easy to integrate, and it made the most sense from a price perspective,” said Matthias Brück, IT manager at Roxtec.
EASi, a leading provider of engineering solutions, services and products serving the American, European and Asia-Pacific markets, uses Sugar Professional across its sales, marketing and customer support organizations. After evaluating a number of other on-demand solutions, EASi implemented Sugar Professional for its adaptability and fast payback period. SugarCRM was the only on-demand software that met all of the company’s needs for a user-friendly, yet comprehensive system for keeping track of customers.
“It was essential to be able to map and automate our problem solving methodology and SugarCRM’s ability to be customized to our needs, made it easy. As we understood more about its power, we expanded SugarCRM’s role in our organization to encompass marketing, sales and even some finance and engineering,” explained Stephen Madeira, VP of operations at EASi. “It is, in many ways, the hub of our business and we are constantly finding new ways that it can help.”
Tacamor, a near shore customer service contact center located in Canada, currently has 60 users on Sugar Professional serving clients that store customer records ranging from just a few hundred, to one client who has tens of thousands.
“After evaluating several other CRM solutions, we decided on SugarCRM because we needed an IT infrastructure that was affordable and easy to integrate with our existing telephony product,” said Ken Hann, CEO of Tacamor. “SugarCRM has allowed us to create a flexible, efficient infrastructure we envisioned for our call center.”
About Roxtec
Roxtec is the world leader in the field of cable and pipe seals. This position has been achieved by pursuing a consistent, target-oriented strategy. Safety in people’s lives through the protection of their living and working environment is an essential part. Protection of industrial investment through the development of safe products is another.
About EASi
Founded in 1981, EASi is a global engineering firm that services the US, Europe, Japan, China and India markets. EASi is a trusted engineering partner to leading car manufacturers across the globe. EASi’s service offerings cover all key areas of body, exterior, interior and safety systems. For more information visit http://www.easi.com or send an email to info@easi.com.
About Tacamor
Tacamor is a nearshore customer service call center delivering great service, reduced costs, and increased customer loyalty. Tacamor’s mission is to provide clients with exceptional call center service that will improve their profit margins by retailing more and happier customers, increasing sales and reducing costs.
About SugarCRM
SugarCRM is the world’s leading provider of commercial open source customer relationship management (CRM) software. Founded as an open source project in 2004, SugarCRM applications have been downloaded over five million times and currently serve over 500,000 users in 75 languages. Over 4,000 customers have chosen SugarCRM’s On-Site and Cloud Computing services over lock-in based, proprietary alternatives. In the last year, SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld, Customer Interaction Solutions and Intelligent Enterprise.
For more information, call (408) 454-6900 or 1 87 SUGARCRM tollfree in the US, email contact@sugarcrm.com, or visit http://www.sugarcrm.com.
SugarCRM Contact:
Christine McKeown, Schwartz Communications for SugarCRM
SugarCRM@schwartz-pr.com
415-512-0770
Source: SugarCRM