Service Providers want to achieve faster time to market and increased service profitability from managed services; Two-thirds of those surveyed prefer bundling outsourcing of OSS with BSS
MANAGEMENT WORLD, NICE (May 05, 2009) –
Amdocs (NYSE: DOX) the leading provider of customer experience systems, today released the results of a first-of-its-kind survey exploring service providers use of managed services to support their operational support systems (OSS). The survey finds that almost all (91 percent) of service providers view modernization as a key component of OSS outsourcing engagements. Additionally, benefits such as increased service profitability and improved time to market ranked nearly as high as operational cost savings, demonstrating the expanded business value of OSS outsourcing. More than two thirds (67 percent) would prefer to outsource business support systems (BSS) with OSS.
As expected, 88 percent of those surveyed stated that the long-term benefit of outsourcing OSS is improved operational cost-savings. In addition, service providers cited the following benefits could be achieved from outsourcing OSS-all of which are important in todays competitive and challenging economic market:
* Achieve faster time to market for new services or applications (85 percent);
* Increased services profitability (84 percent);
* A better customer experience (77 percent);
* Business transformation (74 percent);
* Stronger integration between OSS and BSS (70 percent)
Nearly half of respondents say they outsource at least one OSS function today including network management, provisioning and activation, planning and inventory. Service providers identified future challenges as “swivel chair” automation (time-consuming manual operations), and increasingly complex next-generation network services and technologies. When choosing to outsource, nearly 60 percent favor a vertical model, in which the sourcing partner manages complete functions within OSS, as opposed to sourcing one aspect such as application management, across multiple functional domains.
“Adopting cost-saving measures like managed services is a good business model in any economy, but more so in todays economy when the pressure for immediate cost benefits is even more pronounced. Service providers are outsourcing important OSS functions to modernize their systems and achieve more seamless integration between their BSS and OSS–two ways to improve the customer experience and competitive advantage,” said Michael Couture, head of Amdocs Global Marketing.
Coleman Parkes Research conducted this Amdocs-commissioned survey in April 2009. Its researchers interviewed more than 100 executives with financial and operational responsibility from wireline and wireless service providers in North America, Europe/Middle East/Africa and Asia Pacific
About Amdocs Global Strategic Sourcing
Amdocs Global Strategic Sourcing services enable service providers to reduce their costs, focus on their core business, grow their subscriber base and revenues, and modernize their systems while presenting savings. With a wide range of business process outsourcing, IT outsourcing and transformation services, world-class platforms, deep communications expertise and a broad partner ecosystem, Amdocs provides a tailored, high-value sourcing offering across all IT domains, while committing to best-practice service levels, compelling financial models and a single-focal-point accountability. With more than 25 years of sourcing experience, Amdocs state-of-the-art operations centers and thousands of sourcing experts around the globe serve the worlds leading service providers with proven business results.
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experienceTM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008, and in our quarterly 6-K furnished on February 9, 2009.
Media Contact:
Garland Harwood
Weber Shandwick for Amdocs
Tel: +1-212-445-8373
E-Mail: gharwood@webershandwick.com
Source: Amdocs