Large-scale modernization project will enable fast, low-cost launch of new mobile, residential and business telephony and broadband services
ST. LOUIS (March 25, 2009) –
Amdocs (NYSE: DOX), the leading provider of customer experience systems, will support the operational support systems (OSS) requirements of Instituto Costarricense de Electricidad (ICE), Costa Rica’s national service provider of energy and telecommunications. This Central American enterprise will implement Amdocs CES – Cramer OSS 7.5 products to support all of ICE’s OSS needs, including planning, inventory and discovery, provisioning and activation, trouble ticketing, service fulfillment and service impact analysis.
ICE has been providing Costa Rica with energy and telecommunications services for more than 60 years and selected Amdocs OSS through a public bid according to Costa Rican legal requirements. The Amdocs OSS suite of products will replace ICE’s existing legacy network-facing systems for its wireless and wireline networks. This support will generate services faster and cost-effectively.
Amdocs will work on this project together with a consortium led by General Business Machines (GBM), an IBM Alliance Company. GBM will provide project management and coordination of complimentary services provided by other subcontractors.
About ICE
Instituto Costarricense de Electricidad (ICE) is one of the most solid companies of Central America and provides energy and telecommunications in Costa Rica. ICE promotes social and economic development in the whole country, through continuous innovation of all its services.
ICE offers a variety of mobile, telephony, broadband and technological solutions at http://www.grupoice.com.
About GBM
General Business Machines (GBM), an IBM Alliance Company, provides system integration solutions to the information technology industry, including hardware, software and services. GBM offers its customers consulting and implementation services that enable the creation and evolution of automated processes for greater competitive advantage.
GBM has regional presence in Central America and the Dominican Republic, with headquarters in San José, Costa Rica. It also has offices in Miami, Florida (USA), used as a product distribution center.
GBM is IBM’s exclusive distributor in the region and is also the official representative of leading brands, including Cisco Systems, Cognos, Diebold, Everis, LatCapital, Lenovo and SAP.
About Amdocs CES
Amdocs CES (customer experience systems) is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience–personalized, participatory and timely across any service, location and device. The Amdocs CES Portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operational support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs’ unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit www.amdocs.com/cesportfolio for more information.
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experienceTM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008, and in our quarterly 6-K furnished on February 9, 2009.
Media Contact:
Garland Harwood
Weber Shandwick for Amdocs
Tel: +1-212-445-8373
E-Mail: gharwood@webershandwick.com
Source: Amdocs