New methodology helps Amdocs to continue to deliver on time, on budget and with high quality
BARCELONA (February 17, 2009) –
At Mobile World Congress 2009, Amdocs (NYSE: DOX), the market leader in customer experience systems, announces enhanced services to lower the risk and cost of system implementation projects of all sizes. Whether service providers undertake sweeping transformation or incremental changes to their systems and operations, Amdocs’ delivery, project governance and testing services ensure reliable, low-risk results.
Throughout 2008, Amdocs phased in adoption of the Theory of Constraints and its “Critical Chain” method of project management, developed by Dr. Eliyahu Goldratt. According to this methodology, when organizations focus on fewer projects at a time and manage them at a global level, rather than at a department or team level, these projects can be executed in less time with fewer resources.
According to Gartner1, typically 20 percent to 40 percent of IT projects fail. With today’s economic pressures, it is imperative for service providers to ensure the delivery of projects on time, on budget with the highest standards of quality. Today’s announcement further strengthens Amdocs’ industry leading capabilities with new results-oriented delivery capabilities:
* Results-oriented services: Amdocs has developed two new services, announced today, to target and manage the risk and cost of its projects. Through the new Benefits Realization Management service, Amdocs consultants help customers to identify the business goals and related metrics associated with the impact of technology, either Amdocs’ or a third party. The new Exceed Customer Expectations program is part of the delivery process. Here, Amdocs works closely with client-side stakeholders to monitor the performance of the people, processes and technology the project relies on to meet its goals and earn its return on investment.
* SI Testing services: Amdocs’ sophisticated testing services assess the integration and production-readiness of Amdocs and third-party applications, or the combination of both. Using proprietary tools and proven methodology, Amdocs SI Testing services have been shown to reduce the testing cost for newly implemented applications and bring these applications online more quickly than anticipated, generating more immediate results from new systems.
Additionally, Amdocs can support its applications beyond implementation with world-class managed services, as delivered by its Global Strategic Sourcing division.
“We realize that success is not only about the software our customers use. In these difficult economic times, more than ever, it’s about the results they can achieve,” says Michael Couture, head of Global Marketing for Amdocs. “A key differentiator for Amdocs’ is our ability to integrate our products into customers’ business and technical environments, using our own delivery services and providing a ‘one-stop shop’ from scoping to production. This combination of products, services, and more than a quarter-century’s experience serving the industry provides the accountability and reliability our customers need and our competitors can’t match. To put it simply, our corporate DNA is all about making our service provider customers successful.”
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experienceTM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008, and in our quarterly 6-K furnished on February 9, 2009.
Media Contact:
Garland Harwood
Weber Shandwick for Amdocs
Tel: +1-212-445-8373
E-Mail: gharwood@webershandwick.com
Source: Amdocs