VimpelCom continues to standardize on Amdocs’ products across subsidiaries outside of Russia; Amdocs also delivers multiple customer management products on the same platform
MOSCOW, Russia and ST. LOUIS, MO (February 03, 2009) –
Vimpel-Communications (“VimpelCom”) (NYSE: VIP), a leading provider of communications services to approximately 60 million customers in Russia and in the Commonwealth of Independent States (CIS), and Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the deployment of a comprehensive Amdocs solution incorporating billing, customer management and self-service capabilities at its wholly-owned subsidiary in Armenia – ArmenTel. The Amdocs software replaced several legacy systems and provides ArmenTel with convergent support across wireless and wireline voice and data offerings to improve operational efficiencies, expedite the introduction of new services and attractive and complex tariffs, and drive profitability.
“The launch of the Amdocs solution is an important step in our development in Armenia,” said Dmitry Pleskonos, executive vice president, Business Development in the CIS, VimpelCom. “ArmenTel was able to leverage VimpelCom’s past investments in the Amdocs software for a low-cost and low-risk deployment. In addition, ArmenTel will be able to offer the service excellence and the superior customer experience so deeply identified with the Beeline brand and set itself apart from its competitors.”
The Amdocs solution empowers ArmenTel’s customer service and sales representatives with a single customer view, helping to reduce call handling time. It also enables ArmenTel’s customers with ubiquitous control over their accounts through self-service capabilities. This will allow ArmenTel to dramatically improve customer satisfaction and reduce costs associated with customer service.
“The project at ArmenTel adds to a long list of successful Amdocs deliveries over the past six years in support of VimpelCom’s explosive expansion in and beyond Russia,” said Michael Couture, head of Global Marketing at Amdocs. “By standardizing on the Amdocs Customer Experience Systems across Russian, Ukraine, Kazakh and now Armenian operations, VimpelCom is establishing group-wide common business processes that drive a consistent customer experience in all of its markets.”
About VimpelCom
The VimpelCom Group includes companies operating in Russia, Kazakhstan, Ukraine, Uzbekistan, Tajikistan, Georgia and Armenia. The VimpelCom Group’s GSM and 3G license portfolio covers a territory with a population of about 250 million. This includes the entire territories of Russia, Kazakhstan, Ukraine, Uzbekistan, Tajikistan, Georgia and Armenia. VimpelCom was the first Russian company to list its shares on the New York Stock Exchange (“NYSE”). VimpelCom’s ADSs are listed on the NYSE under the symbol “VIP”. For more information, go to http://www.vimpelcom.com.
About Amdocs Customer Experience Systems (CES)
Amdocs CES is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience–personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operational support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs’ unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit www.amdocs.com/cesportfolio for more information.
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experienceTM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008.
Media Contact:
Garland Harwood
Weber Shandwick for Amdocs
Tel: +1-212-445-8373
E-Mail: gharwood@webershandwick.com
Amdocs
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www.amdocs.com
Source: Amdocs