Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Sonaecom, a leading Portuguese service provider, has expanded its use of Amdocs Cramer OSS (operations support systems) for fulfillment and resource management. Amdocs Cramer OSS is supporting Sonaecom’s xD
ST. LOUIS (January 27, 2009) –
Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Sonaecom, a leading Portuguese service provider, has expanded its use of Amdocs Cramer OSS (operations support systems) for fulfillment and resource management. Amdocs Cramer OSS is supporting Sonaecom’s xDSL (Digital Subscriber Line) and FTTH (Fiber To The Home) networks.
Sonaecom has deployed Amdocs Cramer OSS to gain complete visibility over its network assets, enabling it to accurately identify which assets are being deployed for which services, and for which customers. As a result, Sonaecom can allocate network resources and run service fulfillment processes more efficiently, and thereby receive more value from its network assets. In addition, Sonaecom has deployed Amdocs Cramer OSS in a Linux environment to reduce the ongoing costs of its operations.
“Amdocs was the natural choice for us for this project — it was critical to ensure a successful project from day one, and Amdocs has already proved to us over the course of our long-term relationship that it can deliver,” said Júlio Santos, OSS Director for Sonaecom. “Amdocs provides us with a strong foundation for our future OSS requirements, especially in the area of network resource management. By automating operational processes and using our network more efficiently, we can improve our customers’ experience, giving them faster and more accurate order delivery, while reducing our total cost of ownership.”
About Sonaecom
Sonaecom, the Sonae Group sub-holding for the Telecommunications, Media and Software & Systems Integration (SSI) area is the most dynamic private Telecommunications group in Portugal. It develops an active role in integrated management of corresponding business units, by identifying and exploiting existing synergies and company growth potential.
From company foundation in 1994 to the present date, we have surprised the market with significant operational gains, continuous improvement on a global performance level and exploitation of synergies between our companies. Nowadays, we represent a profitable, solid and self-sustained project.
Our strategy is based on total focus on our Clients and the constant search for new business opportunities, which results in the elaboration of innovative proposals, aimed at the specific needs of individual Clients. This strategy has been reflected in market results, having simultaneously been recognised by the Industry.
Sonaecom relentlessly pursues the creation of innovative products, services and solutions that fulfill the needs of its markets and generate superior economic value. More information available at www. sonae.com
About Amdocs Customer Experience Systems (CES)
Amdocs CES is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience–personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operational support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs’ unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit www.amdocs.com/cesportfolio for more information.
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experienceTM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008.
Media Contact:
Garland Harwood
Weber Shandwick for Amdocs
Tel: +1-212-445-8373
E-Mail: gharwood@webershandwick.com
Source: Amdocs