Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it is has been rated â??Very Strongâ? for overall performance, market understanding and offering strategy in operations support systems (OSS).
ST. LOUIS (January 07, 2009) –
Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it is has been rated “Very Strong” for overall performance, market understanding and offering strategy in operations support systems (OSS). These ratings were reported in the Gartner Dataquest report published in November 2008, titled: “Dataquest Insight: OSS Market Overview and Strategic Scorecard for Vendors, 2008”, that aims to offer guidance to providers on strategic OSS vendor sourcing.
Gartner evaluated primarily vendors with global presence and according to seven standard criteria, including market understanding, offering strategy, offered products and services, geographic resource and offering strategy, sales strategy, ability to respond to market changes and overall financial viability. The overall score is based on the scores for the different criteria.
“Amdocs OSS is helping service providers today to significantly reduce operational costs. We are also seeing significant success in helping customers reduce CAPEX with our innovative offering for delivering ‘just in time’ network plan and build,” said Michael Couture, head of Amdocs Global Marketing. “Together with our strong systems integration and consulting expertise, we offer ‘one-stop-shop’ accountability to our customers and can guarantee delivery and quick business impact.”
Amdocs was the first vendor to introduce a comprehensive offering spanning OSS, billing and customer relationship management (CRM). The Amdocs OSS offering was strategically enhanced through the acquisition of best-in-class OSS vendors Cramer and Jacobs Rimell, and reaches across planning, service fulfillment and assurance, as well as service and resource management.
The Gartner Scorecard report is copyrighted 2008 by Gartner, Inc., and is reused with permission. The Scorecard report is a representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the report and does not advise technology users to select only those vendors with a “Strong Positive” rating. The Scorecard report is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Amdocs Customer Experience Systems (CES)
Amdocs CES is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience–personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs’ unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit http://www.amdocs.com/Offerings/about/Pages/SOD.aspx for more information.
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience TM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 18,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com .
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008.
Media Contact:
Amdocs
Cynthia Conway
Weber Shandwick for Amdocs
Tel: 1-212-445-8349
E-Mail: cconway@webershandwick.com
Source: Amdocs