Amdocs software and services will provide operational and business support systems to enhance the customer experience via customer-care and retail channels
ST. LOUIS (January 25, 2011) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that U.S. Cellular has selected the Amdocs CES 8 product suite for its end-to-end business transformation project. In a milestone deal, U.S. Cellular has chosen Amdocs to replace its existing systems with new service activation, customer-care, billing, and retail solutions to support both pre-and postpaid customers. U.S. Cellular, recently named the best carrier in the United States by Consumer Reports, is the country’s sixth-largest wireless provider, serving 6.2 million customers.
The transformation of U.S. Cellular’s operational and business support systems will enable the Chicago-based company to extend its personalized customer focus by offering more targeted product and service recommendations, to further improve its market-leading service. Amdocs products will support the introduction and implementation of new voice and data services and Long Term Evolution (LTE) technologies to improve time to market, lower operational costs and elevate the overall customer experience.
“We are always looking for ways to delight our customers,” said Alan D. Ferber, executive vice president of operations for U.S. Cellular. “The expertise and commitment of Amdocs will help ensure that our customers benefit from these system enhancements and receive the great service they deserve.”
Amdocs products and services will support a number of business processes, from customer ordering to service activation and billing. Products to be implemented include:
- Amdocs Customer Interaction Manager, which enables call-center agents to better serve customers and offer differentiated, personalized experiences ranging from fielding customer inquiries to rapid resolution of inquiries or issues.
- Amdocs Retail Interaction Manager, which improves the customer retail store experience by ensuring that associates in retail stores can access customers’ pricing and service plans to offer the products and services right for them.
- Amdocs Convergent Charging (Turbo Charging), which uses a single, real-time process flow for both prepaid and postpaid scenarios and offers real-time services such as usage notifications to postpaid subscribers for better insight into individual data consumption.
- Amdocs Activation Manager, which activates new services rapidly and accurately by automating end-to-end service activation as well as supporting service activation across multiple vendors.
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About U.S. Cellular
U.S. Cellular is committed to fixing wireless one project at a time and recently unveiled The Belief Project, an array of industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier provides the best cell phone service in the country according to survey results released by Consumer Reports, which found that wireless customers are more satisfied with U.S. Cellular than every other major wireless company. U.S. Cellular was also named one of Forbes Magazine’s 2010 “Most Trustworthy Companies.” The Belief Project complements U.S. Cellular’s growing catalog of cutting-edge phones that are all backed by its high-speed nationwide network. To learn more about U.S. Cellular, visit one of its retail stores or uscellular.com. You can also check out U.S. Cellular on Facebook.
About Amdocs
Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of approximately $3.0 billion in fiscal 2010, Amdocs has over 19,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2010, filed on December 7, 2010.
Source: Amdocs
Related Links
http://www.amdocs.com