Customer-facing portal tools, good service and customer support, broad sales functionality, sales analytics and reporting … Seibel and Landslide have a number of offerings that can help your company. Here’s a look at what offerings real CRM reviews will show you.
Real CRM Reviews: Landslide
Real CRM reviews chose Landslide as the top CRM solution for 2010, partly for its ease of use, its “sales centric” platform, accurate predictions of future revenues, and its mobile solution. Landslide implements and defines your sales process, integrates job aids and marketing collateral with your selling process, generates sales reports, and creates and updates your sales data. Landslide’s software provides dependable and calculable sales execution. It alerts salespeople when assistance is needed and uses secure communication portals for communication between sellers and buyers. An unlimited number of staff can utilize the system to work with an unlimited number of clients. Landslide uses a process-driven approach, which gives sales staff the ability to close deals faster and more effectively. It is credited as being the first CRM system to use sales processes and sales performance technology with personal assistant services. The mobile CRM component and integrated web conferencing are frequently mentioned perks of the software.
Real CRM Reviews: Siebel Strengths
Real CRM reviews show Siebel as a leading provider of CRM software to large companies. Its focus is on industry-specific solutions and it provides hosted and on-premise software. Siebel uses transactional, analytical, and engagement features for solutions focused on more than 20 industries. It offers solutions for development, deployment, diagnostic, integration, productivity, and mobile services. The Siebel CRM desktop gives users instant access to their data and provides integration with Microsoft Outlook. Siebel customers have a variety of components they can choose including CRM sales, which features tools for opportunity management, collaboration, mobile access, and forecasting. CRM Enterprise Marketing gives the user the ability to do continuous testing, measurement and feedback. CRM Call Center and Service optimizes resources and coordinates activities for call centers, help desks, and field service staff. Siebel can be implemented on-premise or as a web-based solution. Its “On Demand” CRM is a cost effective and efficient long-term management system, which can take away the need for daily software maintenance.
Real CRM Reviews: The Down Side
Siebel is owned by Oracle, a very large company, which can be an issue for the SMB. Siebel is by some considered to be complex and difficult to learn. Some users have mentioned that it has limited configurability as an issue in their Siebel wireless for smart phones. Deployment difficulties are associated with enterprise-class applications, and some customers said they’re having account management issues with Oracle, including multiple account managers for various Oracle applications.
Landslide is a good CRM for consultative sales staff who have complex sales cycles. The cons of Landslide most mentioned by users in real CRM reviews are its price compared to other CRM solutions. At $120 per month, it’s at the higher end of CRM systems. Landslide does not support offline laptop versions or native smart phone support. Its largest deployment is less than 200 users. If the company continues to grow subscriber numbers, its scale of services could be an issue. Landslide also has a limited number of international clients, with the bulk of its users located in North America.