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Major Shift Required in Network Planning and Rollout for Next Generation Services, Amdocs Survey Discovers

Need to manage change within the network prolongs time to market for new services; tighter link between marketing and network planning functions is essential
ORLANDO (December 08, 2009) –
At Management World Americas 2009, Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the results of an independent survey that […]

Amdocs Benchmark on IBM Servers and Storage Achieves Superior Performance for Prepaid Charging

Industry performance record set for charging of 120 million prepaid subscribers
ORLANDO (December 08, 2009) –
At Management World Americas 2009, Amdocs (NYSE: DOX), the leading provider of customer experience systems, today unveiled the breakthrough results of a benchmark that tested the Amdocs Convergent Charging product on cost-effective, IBM Power blade servers. The […]

Consona Customer Management Software Empowers ASB to Deliver Exceptional Customer Service

New Case Study Unveils Successful Bankâ??s History of Dedication to Customer-Focused Values Using Cutting-Edge CRM Technology
Indianapolis, IN (December 03, 2009) –
Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced the success story of long-time Consona […]

SugarCRM Announces General Availability of Sugar 5.5

New features enable users to create new themes and custom mobile views, and strengthens integration capabilities around industry-leading CRM platform
CUPERTINO, Calif. (December 02, 2009) –
SugarCRM, the world’s leading provider of open source customer relationship management (CRM) software, today announced the general availability of Sugar 5.5 which includes a new web services framework, platform […]

Sage North America Reports Results for 2009

Sage North America, part of the Sage Group plc (LSE: SGE), announced today that total revenue for its fiscal year ended September 30, 2009 was $US 889.4 million, a decrease of 10%* over the same prior year period.
Irvine , CA (December 02, 2009) –
Sage North America, part of the Sage Group plc (LSE: SGE), […]

New Book

SugarCRM expert John Mertic authors book on how to create custom business applications on SugarCRM
Cupertino, CA (December 01, 2009) –
SugarCRM, the world’s leading provider of open source customer relationship management (CRM) applications, today announced the publication of “The Definitive Guide to SugarCRM: Better Business Applications” by SugarCRM expert John Mertic. The book, published by […]

New Book

SugarCRM expert John Mertic authors book on how to create custom business applications on SugarCRM
Cupertino, CA (December 01, 2009) –
SugarCRM, the world’s leading provider of open source customer relationship management (CRM) applications, today announced the publication of “The Definitive Guide to SugarCRM: Better Business Applications” by SugarCRM expert John Mertic. The book, published by […]

Marketo Customer Named

Banner Year for ShipServ VP Marketing John Watton; Also Honored with CRM Magazine Elite Award and Gartner Award for Marketing Optimization
SAN MATEO, CA (December 01, 2009) –
Marketo, the revenue-focused marketing automation company, today joins the industry in congratulating ShipServ VP Marketing John Watton, a Marketo customer since 2007, for winning ‘Marketer of the […]

Amdocs Employees Volunteer to Support Children around the World

Amdocs marks United Nations’ Universal Children’s Day with activities to support more than 3,500 children across four continents; company launches global donation drive for UNICEF
ST. LOUIS (November 23, 2009) –
Amdocs, the leading provider of customer experience systems, continues to support the Universal Children’s Day celebrated on November 20. Amdocs has launched several […]

Leading Analyst Firm Recognizes Amdocs as Global Leader in Charging, Billing and Partner Management Systems

Stratecast believes Amdocs will continue to excel in these markets; Amdocs’ billing market share is reported to be more than double that of the nearest competitor
ST. LOUIS (November 23, 2009) –
Amdocs (NYSE: DOX), the leading provider of customer experience systems, has been identified by Stratecast, a division of Frost and Sullivan, as […]