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SugarCRM Announces General Availability of Sugar 5.5

New features enable users to create new themes and custom mobile views, and strengthens integration capabilities around industry-leading CRM platform
CUPERTINO, Calif. (December 02, 2009) –
SugarCRM, the world’s leading provider of open source customer relationship management (CRM) software, today announced the general availability of Sugar 5.5 which includes a new web services framework, platform […]

Sage North America Reports Results for 2009

Sage North America, part of the Sage Group plc (LSE: SGE), announced today that total revenue for its fiscal year ended September 30, 2009 was $US 889.4 million, a decrease of 10%* over the same prior year period.
Irvine , CA (December 02, 2009) –
Sage North America, part of the Sage Group plc (LSE: SGE), […]

Sage North America Reports 2009 Results

Irvine , CA (December 02, 2009) – Sage North America, part of the Sage Group plc (LSE: SGE), announced today that total revenue for its fiscal year ended September 30, 2009 was $US 889.4 million, a decrease of 10%* over the same prior year period. Overall North America EBITA margin, including restructuring charges of […]

New Book

SugarCRM expert John Mertic authors book on how to create custom business applications on SugarCRM
Cupertino, CA (December 01, 2009) –
SugarCRM, the world’s leading provider of open source customer relationship management (CRM) applications, today announced the publication of “The Definitive Guide to SugarCRM: Better Business Applications” by SugarCRM expert John Mertic. The book, published by […]

New Book

SugarCRM expert John Mertic authors book on how to create custom business applications on SugarCRM
Cupertino, CA (December 01, 2009) –
SugarCRM, the world’s leading provider of open source customer relationship management (CRM) applications, today announced the publication of “The Definitive Guide to SugarCRM: Better Business Applications” by SugarCRM expert John Mertic. The book, published by […]

Marketo Customer Named

Banner Year for ShipServ VP Marketing John Watton; Also Honored with CRM Magazine Elite Award and Gartner Award for Marketing Optimization
SAN MATEO, CA (December 01, 2009) –
Marketo, the revenue-focused marketing automation company, today joins the industry in congratulating ShipServ VP Marketing John Watton, a Marketo customer since 2007, for winning ‘Marketer of the […]

RightNow CX November 09, with Fully Integrated RightNow Social Experience, Helps Companies Embrace Social Networking to Deliver Better Customer Experiences

Alcatel-Lucent, Husqvarna, Hi-Rez Studios and Rez-1 use RightNow to Facilitate Customer Communities, Create Customer Loyalty and Reduce Support Costs; EDR wins Forrester Groundswell Award using RightNow Social Experience
Bozeman, Mont (November 30, 2009) – RightNow (NASDAQ: RNOW) CX November 09 is now generally available. RightNow CX, the customer experience suite, is comprised of three primary […]

Amdocs Employees Volunteer to Support Children around the World

Amdocs marks United Nations’ Universal Children’s Day with activities to support more than 3,500 children across four continents; company launches global donation drive for UNICEF
ST. LOUIS (November 23, 2009) –
Amdocs, the leading provider of customer experience systems, continues to support the Universal Children’s Day celebrated on November 20. Amdocs has launched several […]

Leading Analyst Firm Recognizes Amdocs as Global Leader in Charging, Billing and Partner Management Systems

Stratecast believes Amdocs will continue to excel in these markets; Amdocs’ billing market share is reported to be more than double that of the nearest competitor
ST. LOUIS (November 23, 2009) –
Amdocs (NYSE: DOX), the leading provider of customer experience systems, has been identified by Stratecast, a division of Frost and Sullivan, as […]

New White Paper Offers Expert Counsel on Updating Support Systems to Profit from Current Technology

CRM Industry Thought Leader Highlights the Importance of Updated Technology in Managing the Increasing Expectations of a New Generation of Customers
Indianapolis (November 20, 2009) –
Consona Corporation, a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced the general […]