New Chatter Messenger to provide social enterprises with instant messaging and presence in the context of business – completely in the cloudNew Chatter Screensharing will enable employees to share their screens in real time in Salesforce Chatter – now every group, file, record and dashboard is
LONDON (May 22, 2012) – CLOUDFORCE 2012 – Salesforce.com (NYSE: […]
Management World Dublin 2012: Amdocs Shares Market Insights and Showcases Solutions to Embrace Challenge and Experience Success
ST. LOUIS (May 16, 2012) – At Management World Dublin 2012, Amdocs, the leading provider of customer experience systems and services, will share its market insights and showcase new solutions that enable service provides to win in the connected world. Amdocs experts will address topics including:
Achieving successful OSS/BSS transformation
Planning and building next generation networks
Staying ahead […]
Amdocs Survey: Service Providers Predict Accelerated Demand for ‘Bring Your Own Device’ Support to Better Serve Business Customers
B/OSS convergence essential to support BYOD trend
ST. LOUIS (May 16, 2012) – Amdocs, the leading provider of customer experience systems and services, today announced the results of a global survey that explores the growing demand for “bring your own device” (BYOD) support from business customers and the system implications this has for service providers. The […]
Zoho Launches Zoho Sites, Website Builder for Businesses
Zoho Sites Website Builder Makes It Extremely Easy to Build Professional-Looking Websites That Are Also Mobile-Ready Drag-and-drop user interface, code-free development allow easy website creation Websites created using Zoho Sites are automatically optimized for mobile devices Zoho Creator powers cu
PLEASANTON, Calif. (May 15, 2012) – Zoho today announced the launch of Zoho Sites, its easy-to-use […]
SugarCRM Named a 2012 CRM Excellence Award Winner by Customer Interaction Solutions Magazine
Sugar Honored for Helping Clients Like USAFact Achieve CRM Excellence
CUPERTINO, Calif. (May 14, 2012) – SugarCRM, the world’s fastest-growing customer relationship management (CRM) company, announced today that TMC, an integrated media company, has honored the company with a Customer Interaction Solutions 2012 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the […]
European Provider Truvo Selects Amdocs to Improve Sales, Ordering and Billing for Digital Advertising Products
Deployment of Amdocs products will enable Truvo to better capitalize on the growing, multi-media advertising opportunity with innovative offerings across Web and mobile channels
ST. LOUIS (May 14, 2012) – Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that Truvo, a leading provider of search and digital […]
Sprint Deploys Amdocs Customer Management Solution to Enhance its Customer Experience and Streamline Call Center Operations
Amdocs Smart Agent Desktop solution helps Sprint improve first-call resolution – while reducing average call handling time and agent training time
ST. LOUIS (May 14, 2012) – Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that Sprint, one of North America’s leading wireless service providers, is deploying […]
Zoho Support Integrates Facebook, Twitter
Social Media Integration Enables Real-Time Customer Support, Engagement Monitor, route and respond to social media support requests Automatically escalate spikes in social media requests with certain keywords Social interactions handled completely within the Zoho Support UI
PLEASANTON, Calif. (May 10, 2012) – Zoho continues its effort to lead small and medium businesses successfully into the social […]