According to report, service providers are looking to partner with vendors that lead in both OSS and billing, and can also offer comprehensive professional services
ST. LOUIS, April 7, 2011 — Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it has been ranked the number one vendor in revenues for global sales of OSS (operational support systems), billing systems and related services in IDC’s “Worldwide OSS and Billing 2010–2015 Forecast and 2009 Vendor Shares” report(1).
IDC based its ranking on vendor revenues for sales segments that included billing, fulfillment, service assurance and revenue assurance software licenses and related consulting, integration and managed services. IDC ranks Amdocs as the lead in this combined market space with 10.9 percent market share.
“OSS and billing systems are at the heart of communications service provider operations,” said Elisabeth Rainge, vice president of research, Telecom Operations at IDC. “Service providers recognize that their ability to improve time-to-market, enhance consumer experiences and monetize their assets relies on support from their OSS and billing systems. Vendors that offer deep industry process expertise and a wide set of professional services, in addition to software systems, have the potential to develop tighter relationships with their customers.”
“Amdocs has a unique business model that combines industry-leading products and services with operational excellence. We are known for our end-to-end business solutions that include open architected products, business process and managed services best practices,” said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. “This combination enables us to successfully deliver on the industry’s most complex transformation projects, with less risk and better business results.”
(1) Worldwide OSS and Billing 2010–2015 Forecast and 2009 Vendor Shares (IDC# 226284, December 2010)
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About Amdocs
Amdocs is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of approximately $3.0 billion in fiscal 2010, Amdocs has over 19,000 employees and serves customers in more than 60 countries worldwide. For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2010, filed on December 7, 2010 and our Form 6-K filed for the first quarter of fiscal 2011 on February 8, 2011.
Source: Amdocs
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