Leading IT Service Management Solution, Now Available on AppExchange 2, Offers Unprecedented Collaboration Efficiencies to IT Help Desk Analysts
SAN FRANCISCO & SAN JOSE, Calif. (September 22, 2010) – BMC Software (NASDAQ:BMC) and salesforce.com (NYSE:CRM), the enterprise cloud computing company, today announced the addition of salesforce Chatter 2, the world’s first enterprise cloud collaboration app and platform, to BMC ServiceDesk on Force.com, a Cloud 2 application. Built using Force.com, the enterprise cloud computing platform, BMC ServiceDesk on Force.com is immediately available for test drive and deployment on AppExchange 2 here.
Salesforce Chatter, which is available as a part of BMC’s second release of its cloud-based IT Service Management application, BMC ServiceDesk on Force.com, allows IT help desk analysts to follow other analysts, incidents, broadcasts, and FAQs through a familiar, Facebook-like social networking tool complete with profiles, feeds and groups. Chatter enables these help desk analysts to collaborate on resolutions, share information and files, archive conversations in the knowledge management system and ultimately solve incidents more quickly.
“Salesforce Chatter represents the next phase in cloud computing where mobile and social networking tools are employed to empower enterprises to new levels of productivity through collaboration,” said Kendall Collins, chief marketing officer at salesforce.com. “Adding Chatter to BMC ServiceDesk on Force.com enables collaboration and mobility across the IT department, resulting in higher productivity.”
Launched this past spring, BMC ServiceDesk on Force.com combines salesforce.com’s industry leading cloud computing platform with BMC’s leadership in service support. Since its inception, over a thousand companies have signed up for the free trial or demo of the cloud computing solution, which will help them increase the value of IT operations and improve customer service without significant investments.
“The addition of Chatter to BMC ServiceDesk on Force.com will help streamline communication and collaboration among our IT department,” said Eduardo Don Jr., CEO of Lumen21, an IT consulting firm in Santa Ana, Calif. “Further, the adoption of Cloud 2 capabilities positions my company to be more effective and responsive and can translate to us being more competitive overall.”
“The advent of collaboration solutions is one of the most important trends in technology today and is changing not only the efficiency, but also the culture of business,” said Paul Avenant, BMC’s senior vice president of products and support for Enterprise Service Management. “Chatter embraces this future and enables an unprecedented level of collaboration in our offering.”
The new release of BMC ServiceDesk on Force.com also includes mobility options that allow end user clients to log requests via iPhone or BlackBerry in addition to the self service portal, phone or e-mail. On the back end, help desk analysts are now able to update incidents directly from their mobile device as well. Additionally, branding functionality that allows customers to customize the color scheme and logos of the self service portal to increase familiarity and adoption among end user clients is now available.
Salesforce.com at Oracle OpenWorld 2010
Marc Benioff, chairman and CEO of salesforce.com, will speak about the success of Chatter at Oracle OpenWorld 2010 in San Francisco. Benioff’s session will take place at the Yerba Buena Center for the Arts, next to Moscone North, on Wednesday, Sept. 22, 2010 at 10:00 am PT. Salesforce.com will be located in booth number 3817 in Moscone West. To hear the Benioff’s speech live, please visit: www.salesforce.com/investor.
Additional Resources
- Register to attend Oracle OpenWorld 2010 at: http://www.oracle.com/us/openworld/036763
- To learn more about Chatter, visit: http://www.salesforce.com/chatter/
- Follow @salesforce on Twitter
Business runs on IT. IT runs on BMC Software.
Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended June 30, 2010, BMC revenue was approximately $1.92 billion. Visit www.bmc.com for more information.
About salesforce.com
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com’s real-time, multitenant architecture, the company’s platform and CRM applications (http://www.salesforce.com/crm) have revolutionized the way companies collaborate and communicate with their customers, including:
- The Sales Cloud, for sales force automation and contact management
- The Service Cloud, for customer service and support solutions
- Chatter, for social collaboration
- The Force.com platform, for custom application development
- The AppExchange, the world’s leading marketplace for enterprise cloud computing applications
Salesforce.com offers the fastest path to customer success with cloud computing. As of July 31, 2010, salesforce.com manages customer information for approximately 82,400 customers including Allianz Commercial, Dell, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.
Copyright (c) 2010 salesforce.com, inc. All rights reserved. Salesforce and the “no software” logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners.
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Contact
BMC Software
Jennifer Brenner, +1-713-918-2421
Jennifer_Brenner@bmc.com
or
Waggener Edstrom Worldwide
Lisa Ferrara, +1-281-543-0669
lferrara@waggeneredstrom.com
Source: salesforce.com