San Mateo, Calif. (May 05, 2005) – NetSuite Inc., today announced a number of new customers who have selected NetSuite for their Customer Relationship Management (CRM) initiatives over salesforce.com (NYSE: CRM), or switched from salesforce.com to NetSuite. These latest salesforce.com deserters were driven by the unique capabilities of the newly-unveiled NetSuite CRM+ including order management, incentive management, upsell/cross-sell capabilities, project tracking, Web site hosting and analytics, partner management and self-service, as well as customer self-service portals. For more information about NetSuite CRM+, please go to www.netcrm.com/crmplus.
Nightingale Informatix, icarz, TowerStream and The Inside Store all chose NetSuite for two simple reasons–first, to go beyond prospect management and second, to extend their marketing and selling processes to the Web. NetSuite CRM+ provides exactly what companies need to accomplish these goals.
Here is what some of these new customers say about NetSuite CRM+:
Nightingale Informatix – Based in Markham, Ontario, Nightingale Informatix Corporation (“Nightingale”) is one of Canada’s largest and fastest growing software providers for the healthcare community, providing leading end-to-end solutions offering electronic medical record (EMR), clinical automation and practice management capabilities to physicians and healthcare practitioners (www.nightingale.md).
“We decided to switch from salesforce.com to NetSuite for better visibility across our entire company, particularly in the advanced CRM features that touch each part of our growing organization,” said Nick Vaney, VP, Finance and Corporate Development of Nightingale Informatix. “In addition, being that we’re in Canada and will be looking to expand into the U.S., the multi-currency ability will allow our systems to handle growth in the business. With NetSuite, we’ll have company-wide integration and will avoid retyping data thanks to quote generation capabilities and the offline client.”
icarz – icarz is a leading provider of demand chain, Point Of Sale (POS) systems and business management solutions based in Cedar Knolls, NJ. icarz’s next-generation, Internet enabled products make possible efficient, reliable product and parts distribution, providing their customers with real-time technology that gives them a competitive advantage and end-to-end visibility into the entire demand chain, starting from the Point Of Sale (www.icarz.com).
“Unlike salesforce.com, NetSuite allows us to use one system for leads, prospects, and customers,” said Tony Conti, VP of Sales for icarz. “With all entities in one place, we get complete visibility and a solution that could be easily tailored to fit our company’s special needs. And with NetSuite’s dashboards built around orders, we can give each user the information they need to do their job, no matter if they were working with prospects or customers.”
TowerStream – TowerStream Corporation is one of the leading fixed-wireless broadband providers in the U.S., currently offering dense coverage of New York City, Los Angeles, Chicago, and the Greater Boston and Rhode Island areas. TowerStream uses the most advanced Broadband Wireless Technology to provide feature-rich Internet access without the use of fiber, telephone, or cable lines and is constantly expanding coverage throughout the U.S. with service in San Francisco and Oakland planned to launch next year (www.towerstream.com).
“We switched to NetSuite because salesforce.com doesn’t have the extra features NetSuite does such as order management and integration with the Web site for lead generation,” said Jeff Thompson, COO of TowerStream Corporation. “Before NetSuite, everything was done from different programs. Now once a sale is final and we have a contract, we provision equipment and turn on service, and this is all integrated right through NetSuite.”
The Inside Store – Located in the heart of New York City, The Inside Store is a state-of-the-art online resource for home renovation and design needs. Offering high quality name brands with fast, easy shipping and top-notch customer service, The Inside Store aims to be consumers’ first choice for fine home fixtures and accents. The Inside Store believes home is in the details and employs a knowledgeable team of experts to assist customers with making their homes enjoyable to live in – whether it’s the little things or major projects (www.insidestore.com).
“We were outgrowing our current solutions and looked at salesforce.com but found that it didn’t offer what we needed to integrate all our systems, including our Web site,” said Eli Katz, President, The Inside Store. “The NetSuite CRM+ capabilities for order management, Web site hosting and incentive management will help give our sales team additional visibility and motivation to grow our business.”
Source: NetSuite