Amdocs search solution delivers fast, relevant and personalized results for a superior online user experience
ST. LOUIS (June 03, 2009) –
Amdocs (NYSE: DOX), the leading provider of customer experience systems, announced that D Group, a business unit of Golden Pages Group and Israel’s leading online and print directory publisher, has expanded its use of the Amdocs Personalized Search solution to support one of its subsidiary companies, Zap. Zap is Israel’s leading product-comparison, price-comparison and e-commerce web site, and contains millions of searchable records relating to prices, distributors and shops – all of which are constantly changing.
“To deliver a great user experience, a search offering for a product- and price-comparison website needs to do a lot more than text matching. We were impressed by the successful implementation of the Amdocs Personalized Search solution at our Golden Pages directory business, and based on its capabilities and performance, made a decision to expand its use,” said Hagay Albo, chief technology officer, D Group. “This intelligent solution analyzes user data, deals with misspellings, ambiguous and incomplete search requests, and can identify similar products to the one being searched for. Accurate, personalized results that are ranked by relevancy and product popularity allow us to deliver the superior customer experience that both we, and our users, want.”
Using intelligence from advanced algorithms and customer insight, the Amdocs Personalized Search solution provides highly tailored and contextually relevant results across various sources and applications such as Internet and mobile portals, e-commerce catalogs, premium content catalogs and online directories. Its intelligent personalized search capabilities include fuzzy logic–a proven mathematical approach that yields a highly efficient way of interpreting and analyzing ambiguous data– and machine learning–where the system continuously logs and analyzes user search behavior and builds insight in order to deliver relevant results. In addition, since it is an open solution, it can easily integrate with existing information repositories.
For more information on the Amdocs Personalized Search solution please visit:http://www.amdocsinteractive.com/solutions/personalized-search
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and the intentional customer experienceTM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008, and in our quarterly 6-K furnished on February 9 and May 12, 2009.
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Media Contact
Garland Harwood
Weber Shandwick for Amdocs
Tel: +1-212-445-8373
Email: gharwood@webershandwick.com
Source: Amdocs