Amdocs will consolidate systems and processes across all lines of business allowing Melita to introduce quad-play bundles and a single bill across offerings
MALTA (October 25, 2012) – Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, and the Melita Group (Melita), a leading Maltese service provider offering TV, Internet, fixed-line and mobile communications services, today announced that Melita has selected Amdocs for an end-to-end BSS (business support systems) consolidation project. Amdocs will deliver Amdocs CES (customer experience systems) portfolio software and third-party software and hardware, replacing legacy systems and consolidating service delivery, customer life-cycle management and billing across Melita’s multiple lines of business.
Melita will deploy Amdocs Compact CES – a network-connected, integrated suite that includes convergent, real-time charging, service delivery, customer-care and self-care capabilities. As a result, Melita will be able to introduce quad-play service bundles and a single bill across services, helping to differentiate itself in the marketplace and attract new customers. Melita will also be able to offer a broad range of customer self service capabilities, further improving the customer experience.
“Our BSS transformation project with Amdocs will help position Melita as a truly integrated quad-play service provider,” said Simon Montanaro, chief technology officer at Melita. “We selected Amdocs for its rapid implementation and proven systems integration capabilities to ensure a successful and cost-efficient delivery of this strategic project.”
“By consolidating disparate BSS processes on Amdocs Compact CES, Melita will be able to simplify IT, customer service, marketing, sales, finance and dealer operations, reducing time-to-market for new offerings and saving on operational costs,” said Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs. “Amdocs will also be providing new self-service tools to help Melita’s customers manage their accounts. As a result, Melita will be able to reduce customer visits to retail stores and calls to its call center, generating additional cost savings.”
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About the Melita GroupThe Melita Group offers diversified home entertainment and telecommunications services to consumer and business customers across the republic of Malta. The Group offers TV, broadband Internet, fixed-line telephony, and mobile voice and data services. It also owns and operates an undersea submarine optical fibre cable to Sicily. The Melita Group of companies includes Melita Plc, Melita Mobile Ltd., Melita Capital Plc, Melita Infrastructure Ltd, and Melita Media Ltd. www.melita.com
About AmdocsFor 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of approximately $3.2 billion in fiscal 2011, Amdocs and its over 19,000 employees serve customers in more than 60 countries.
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Amdocs’ Forward-Looking StatementThis press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2011, filed on December 8, 2011 and our quarterly 6-K filed forms furnished on February 2, May 15 and August 16, 2012.
Source: Amdocs