Former Best Buy Executive to Lead Center of Excellence for the RightNow Web Experience
BOZEMAN, Mont. (July 22, 2010) – RightNow® (NASDAQ: RNOW) today announced the appointment of Brian Curran to vice president, web solutions. Curran is responsible for ensuring that RightNow clients receive the greatest possible value from the RightNow Web Experience solution. In this role he will work to understand clients’ Web Experience needs, bring the voice of the customer back to the team to drive new solutions, and strategize with other Centers of Excellence (COE) leads on increasing client value through best practices. He will also work closely with RightNow clients to help them retain their customers, improve satisfaction rates, and drive increased revenue from those relationships.
Curran’s most recent role was vice president
As a result, he joins RightNow with strong leadership skills and knowledge of the types of solutions the market requires, which will be invaluable in overseeing the direction of the RightNow Web Experience solution, driving go-to-market strategies, and working with key clients.
“I have walked in our clients’ shoes and know what is at stake in undertaking new technology implementations, building and operating web sites, and running global contact centers. My focus is to streamline processes, help our customers build exceptional customer experiences and leverage our solutions to not only reduce costs, but to drive revenue.”
Brian Curran, vice president, web solutions, RightNow
RightNow Centers of Excellence
The RightNow COEs are designed to ensure client success by defining critical best practices, providing deep product expertise, and driving additional solution innovation. The COEs bring together experts from RightNow’s product management, development, support, professional services and sales teams. There are five Centers of Excellence that span the experiences and technologies that matter most when delivering exceptional customer experiences, which include Web Experience, Social Experience, Contact Center Experience, Engage and CX Cloud Platform.
The RightNow Web Experience
Curran joins RightNow to lead the RightNow Center of Excellence for RightNow Web Experience, a cross-functional team focused on helping clients deliver superior customer experiences on the web and mobile devices. As part of the RightNow CX, customer experience suite, RightNow Web Experience gives an organization’s customers access to a feature rich, branded online customer experience solution 24X7 from their desktop or smartphone. Web Experience allows customers to serve themselves,
About RightNow
RightNow is helping rid the world of bad experiences one consumer interaction at a time, seven million times a day. RightNow CX, the customer experience suite, helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud. With more than eight billion customer interactions delivered, RightNow is the customer experience fabric for nearly 2000 organizations around the globe. To learn more about RightNow, go to www.rightnow.com.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.
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Contact
RightNow
Chaundera Wolfe, 406-556-3323
cwolfe@rightnow.com
Source: RightNow