Soffront® Software Inc., the leader of mid-market CRM software, today announced that Leica Geosystems is using Soffront CRM companywide to improve efficiency and speed product development.
Fremont, California (August 17, 2009) –
Soffront® Software Inc., www.soffront.com, the leader of mid-market CRM software, today announced that Leica Geosystems is using Soffront CRM companywide to improve efficiency and speed product development. Leica Geosystems (www.leica-geosystems.com) is the leading global provider of GPS-based mine management solutions. Based in Heerbrugg, Switzerland, Leica Geosystems supports tens of thousands of customers with more than 3,500 employees in 28 countries.
A small team of software developers at Leica Geosystems first started using Soffront software in the mid 1990’s for defect tracking. “As we have grown and our software has become more complex, Soffront has grown with us. Soffront is currently used by all our software development teams worldwide for developing, testing and improving our software,” said Marco Eugster, R&D manager, monitoring solutions for Leica Geosystems. “The Soffront software is highly adaptive and improves the efficiency of our entire development team.”
Eugster explained that Soffront provides Leica Geosystems with a centralized repository for all defect incidents. “Using Soffront, we can easily monitor and report all defects. We can also track information that helps us improve the entire defect incident process, resulting in improved efficiencies and a higher quality product.”
Leica Geosystems uses Soffront to closely monitor defect workflows and the time remaining to fix all open bugs. The project leader can intervene and escalate problems, and the entire team can view the status of every defect. Using the statistics feature, the software also allows users to analyze and improve bug fixing performance.
According to Eugster, “Soffront is highly adaptable. It allows us to customize defect entry forms and workflows to meet diverse needs of software teams around the world, such as those with different domains, cultures, and workflows.” Eugster concluded, “We have been extremely satisfied with Soffront over the years; their expertise and customer support is excellent.”
About Soffront
Soffront Software Inc. has the experience, technology and focus for mid market companies seeking CRM solutions. A CRM pioneer since 1992, Soffront spans the enterprise with integrated CRM: sales, marketing, customer service, knowledge base, helpdesk, project management, order processing, defect tracking and more. With more than 2,500 CRM customers worldwide, Soffront’s installed base includes Fortune 500 companies, mid-sized businesses, federal, state, and local governments. Soffront is privately held, debt-free, and profitable.
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Source: Soffront