Partners can manage SugarCRM for their customers with SaaS infrastructure tools Allows enterprise customers to provision, manage and monitor multiple SugarCRM implementations across business units
Cupertino, Calif. (May 21, 2008) –
SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today introduced Sugar Data Center Edition (DCE) – a new product line for SugarCRM partners and enterprise customers. Sugar Data Center Edition is a complete set of systems management, provisioning and monitoring tools enabling service providers and large organizations to deploy and manage multiple instances – distinct versions of SugarCRM – from a centralized management console.
Sugar DCE will be delivered in two versions – one for partners and one for customers. Sugar DCE for Partners allows SugarCRM resellers and hosting providers to deliver SugarCRM in a Software-as-a-Service (SaaS) model to their customer base. Sugar DCE for Enterprises allows large companies to manage multiple versions of SugarCRM within their company from a single location.
“Sugar Data Center Edition addresses two major pain points in the enterprise software world. With the growth of software-as-a-service, partners are demanding more control over the management of CRM instances in order to serve their customers. Second, the single view of the customer for large companies is dead. Enterprises need the ability to create and manage multiple CRM instances to serve the differing needs of business units. Sugar DCE addresses these needs,” said John Roberts, CEO of SugarCRM.
Built on SugarCRM’s multi-instance on-demand architecture, Sugar DCE includes the following features:
* Templates – design brand new SugarCRM templates based on vanilla or custom images of the SugarCRM application.
* Provisioning – create and deploy a brand new SugarCRM instance with the click of a button.
* Management – clone instances, create sandbox or test instances, manage licenses, audit and archive instances.
* Reporting – monitor usage across instances, including number of users, system performance and response times.
Sugar Data Center Edition for Partners
Sugar Data Center Edition for Partners allows SugarCRM resellers, hosting providers and OEM partners to create and administer multiple custom versions of SugarCRM from a single location. These capabilities lower the cost of managing and supporting Sugar On-Demand and allow partners to offer greater customization of SugarCRM based on industry and geographic demands.
“With Sugar DCE, Centurio CRM can provide a complete On-Demand service offering to our customers,” said Michael Duffy, CEO of Centurio CRM, a leading reseller of On-Demand CRM solutions in the Nordic region. “Sugar DCE gives us the systems management technology to support more customers in a more cost-effective and scalable manner.”
Sugar Data Center Edition for Enterprises
For large companies serving multiple business divisions, Sugar Data Center Edition for Enterprises allows IT organizations to create and manage multiple instances of SugarCRM from a single console, allowing for companies to implement CRM solutions more quickly and to meet the specific feature requirements of individual business units.
Sugar Data Center Edition is currently in Beta testing with a select number of partners and enterprise customers. The product will be generally available this summer and can be used to support Sugar Community Edition, Sugar Professional and Sugar Enterprise editions.
To learn more about this new functionality, please visit: http://www.sugarcrm.com/crm/products/dce.html . To sign-up for a free trial of Sugar Professional 5.0, please visit: http://www.sugarcrm.com/crm/ondemand_eval.html.
About SugarCRM
SugarCRM is the world’s leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. SugarCRM easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. SugarCRM’s open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. SugarCRM offers several deployment options, including on-demand, on-premise and appliance-based solutions to suit customers’ security, integration and configuration needs. For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email contact@sugarcrm.com, or visit http://www.sugarcrm.com.
Media Contacts:
Chris Harrick, SugarCRM
charrick@sugarcrm.com
408-454-6947
Jen Spark, Schwartz Communications for SugarCRM
SugarCRM@schwartz-pr.com
415-512-0770
Source: SugarCRM