Agreement expands Amdocs’ support of Sunrise’s operational support systems for better business performance and lower cost of ownership
ST. LOUIS (March 03, 2009) –
Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it has signed a new multi-year services agreement to maintain the Amdocs operational support systems (OSS) installation at Sunrise Communications AG, the second-largest provider of mobile, fixed-line and Internet services in Switzerland. The agreement was signed with Alcatel-Lucent, which manages the network on behalf of Sunrise.
Under the terms of the agreement, Alcatel-Lucent will extend the existing Amdocs OSS maintenance plan at Sunrise for core product support to 2015, and expand its use to support features and functionality developed by third parties. Alcatel-Lucent is a preferred Amdocs integrator partner for service fulfilment and inventory solutions and the two companies were selected to meet Sunrise’s requirement for improved OSS operations and engineering with a lower total cost of ownership.
“Alcatel-Lucent is working with Amdocs to enable Sunrise to improve service delivery and provide an even better customer experience, as well as resolve problems faster,” said Sven Dunckel, Manager OSS Service Assurance at Alcatel-Lucent Schweiz AG. “This expansion underscores Alcatel-Lucent’s ability to manage and maintain equipment from a wide variety of vendors, and service providers are increasingly looking to that capability to maintain their increasingly complex, multi-vendor networks.”
“In today’s environment, service providers are focused on ensuring their existing systems continue to deliver business value,” said Michael Couture, Head of Global Marketing at Amdocs. “By expanding the Amdocs maintenance plan to cover all levels of support, Amdocs and Alcatel-Lucent will streamline operations at Sunrise and enable Sunrise to maximize the value of its strategic investment in Amdocs OSS for years to come.”
Amdocs OSS products have been supporting Sunrise for several years and are facilitating the rapid introduction and accurate delivery of new Sunrise services, including fixed-mobile and triple-play bundles. For further information on Amdocs Product Support, please visit http://support.amdocs.com
About Amdocs Customer Experience Systems (CES)
Amdocs CES is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience–personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operational support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs’ unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit http://www.amdocs.com for more information.
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experienceTM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008, and in our quarterly 6-K furnished on February 9, 2009.
Media Contact:
Garland Harwood
Weber Shandwick for Amdocs
Tel: +1-212-445-8373
E-Mail: gharwood@webershandwick.com
Source: Amdocs