Oracle Siebel CRM
Oracle Siebel CRM offers businesses tailored solutions that combine analytical and transactional data to manage all customer facing processes. Oracle Siebel CRM can be deployed on premise or on demand, and businesses can leverage the role-based customer intelligence and pre-built integration capabilities to improve pipeline health and receive a maximum return on investment.
Oracle Siebel CRM Pricing
Contact Oracle for CRM pricing information.
Customer Focus
Oracle Siebel CRM is designed to fit the needs of businesses of all sizes. Oracle Siebel CRM delivers tailored solutions for over 20 industries, enabling any organization to leverage the solution immediately.
Oracle Siebel CRM Features
Sales
Oracle Siebel CRM offers sales force automation features that include sales and channel analytics, mobile and handheld capabilities, quote and order capture, partner and channel management, and collaboration that enable users to increase pipeline and win rates.
Marketing and Loyalty
Drives B2B and B2C marketing campaigns with features such as Oracle Siebel CRM eMail marketing, markeitng analytcis, web marketing, events management, loyalty management, campaign/ dialogue management, and marketing resource management.
Contact Center and Service
Complete contact center and service capabilities enable businesses to quickly resolve issues through the Siebel Contact Center, Oracle Contact Center Infrastructure, Siebel Contact Center and Service Analytics, Siebel Field Service, Siebel Help Desk, and Siebel Mobile Solutions.
Self-Service and E-Billing
Oracle’s self service and e-billing package enables businesses to use Oracle Self Service and e-Billing, Siebel eCommerce, Oracle iStore, and Siebel E-Support to improve customer relationships and profitability.
Social CRM
Oracle Siebel CRM provides social CRM capabilities to provide an in-depth view into your customers based on real-time social engagement across all social mediums.
CRM Gadgets
Oracle CRM Gadgets are mini applications that use secure access to the Oracle Siebel CRM to provide real-time updates on top accounts, contacts, top deals, and sales quotas.
Good
Richard O'Donnell, Business Development Manager, Peninsula Wealth, LLC 07/11/2011 at 6:04 pm #I used Oracle Siebel for a few months while at a previous job. I found it to be extremely user friendly and easy to use. Our company used it of organizing leads, keeping track of notes, and scheduling future meetings with clients. For these functions it worked well. I was using On Demand, the one issue I had was the consistently slow load times.