vTiger’s goal is to deliver the lowest cost CRM solution to its clients in a manner that is easy to set up. The open source software evolves through community cooperation. vTiger offers 15-plus modules for marketing, sales, support, inventory, and project management. It was introduced in 2004 and is in use by more than 100,000 companies across the globe, and is available in 15 languages. And while these numbers look promising, users are finding problems with the software.
CRM User Reviews: What vTiger has to Offer?
Primarily aimed at small and medium-size companies, vTiger has extensions for Microsoft Word users, client portals, and customizable products. vTiger CRM includes plug-ins for Outlook, Office, and has Thunderbird extensions. The sales force automation features lead management, account and contact management, opportunity management, and sales quotes. The calendar and activity management package in vTiger CRM features to dos, meetings and calls, recurring events, shared calendar, activity history, e-mail notifications, and notes. Like most CRM software, it offers reports and dashboards featuring key metrics, customizable reports, and 20 pre-built dashboards. vTiger allows you personalization tools to help you add new custom fields in the user interface forms, and customizable tabs using drag and drop.
vTiger Extra Offerings are Highlighted in CRM User Reviews
CRM user reviews show positive feedback for the user interface where you can change the look and feel using customizable themes. The inventory management feature helps users manage product inventory, stock, and invoices as well as other items. vTiger is also offered on mobile devices now. A multi-dimensional vTiger CRM mobile application is available from Android and from iTunes for downloading on your mobile devices.
CRM User Reviews: Where vTiger Falls Short
The best advice comes from the users who have grappled with some of vTiger’s quirks. Some CRM user reviews cite vTiger’s email feature for its lack of intuitiveness, and the email campaign for its shortcomings. Other CRM user reviews say they cannot populate its database during installation and had to use additional file changes for successful completion. Also, upgrading vTiger sometimes causes the upgrade to fail and users have reported problems importing large amounts of data into vTiger. Lack of coding documentation, both external and in-line has been mentioned.
CRM User Reviews Show vTiger Lagging Behind Other CRM Solutions
Deciphering how a module works can be complicated. User privileges are stored in a file. vTiger lacks the breadth and functionality of the other big players in the CRM software market, and there have been issues customizing the existing modules, or adding new modules for that matter. The software is “buggy” and it’s missing a roadmap. For instance, there is no structure for code contributions and you need to look at various forums to find versions of workable code. Some management personnel have chimed in on CRM user reviews that the reports, graphs, and functionality weren’t feasible for presentations during board meetings. One user said that like other ERP/CRM, it is too difficult to install and understand. Because it is open source, it doesn’t come with the support that some businesses require, and installation is also best carried out by knowledgeable IT staff. The growth of the software, in terms of the number of people using it, has stretched vTiger staff thin as they attempt to provide free support, which takes away from the resources aimed at development.