Is Salesforce.com the Best CRM Software?
If your company operates as a result of strong sales figures, you have either heard of Salesforce.com, or you are using it within your own environment. Either way, Salesforce.com is dominating the cloud computing space simply because it launched innovative solutions before companies were truly leveraging the power of the cloud. Its position as the best CRM software is demonstrated by its hold on the market and its performance within environments just like yours.
The Best CRM Software: What is Salesforce.com?
While its competitors may argue against its stance as the best CRM software, Salesforce.com’s claim on 15 percent of the market share indicates the company is doing something right. With projections aiming at 25 percent by 2017, Salesforce.com is leading the CRM space by listening to customers and constantly improving its solutions. This enterprise cloud computing company distributes software on a subscription basis, and hosts the applications offsite. They are best known for their Customer Relationship Management (CRM) products. Salesforce.com offers a CRM solution that is broken down into several categories, including Sales Cloud, Service Cloud, Data Cloud, Collaboration Cloud and Custom Cloud.
The Best CRM Software Case Study
Integra is a world leader in medical devices that is dedicated to limiting the object of uncertainty for surgeons, so they can concentrate on providing the best care for patients. They offer innovative solutions in orthopedics, neurosurgery, spine, reconstructive and general surgery. In the past, Integra’s sales team relied on paper records and spreadsheets for tracking details as you may do in your business. When a salesperson left the company, very important information left with them because they didn’t have the technology to keep it on file. They finally realized they needed not only a CRM system, but they needed a system with the best CRM software. They did their research and turned to Salesforce.com to meet their needs.
Integra’s Adoption of the Best CRM Software
Integra came from a paper-based process, only using spreadsheets, Outlook and in some cases pen and paper. They would even do trade shows and use spreadsheets. The company was very unorganized and a lot of their information wasn’t all-together in the same place. After using Salesforce.com, Integra immediately booked a sale through a trade show and saw that they finally had the best CRM software. They are also seeing that leads are starting to pour in. Salesforce.com also helps the company track their calls and manage time better. If it can do that for Integra, it can do that for your company as well.
Why Salesforce.com as the Best CRM Software?
Salesforce.com is very flexible and seemed to have the best CRM software for what Integra was looking for. Salesforce.com reduces the effort to integrate with on-premise application such as Microsoft, Oracle, SAP or other third party solution and external cloud services including Amazon Web Services, Facebook, Google AppEngine and Twitter. More than half of all the movement on the Salesforce.com platform is system-to-system integration. This makes for a smooth start to finish process.
The Best CRM Software – the Final Word
As the best CRM software, Salesforce.com knows you will sell more effectively with better sales tracking and real-time visibility. Every step of the scale, from phone calls and emails to collaboration with colleagues, is tracked in one location so the sales representatives stay on the deal and build a stronger relationship with the customers. According to recent statistics, it is said that 29 percent of customers increase their sales, 34 percent increase in sales productivity and 42 percent increase in forecast accuracy. So, are they the best CRM software? You can decide.
To see what other users think about Salesforce.com CRM check out Salesforce.com Reviews written by your peers.