Amdocs Positioned in Leaders Quadrant for Integrated Revenue and Customer Management by Leading Analyst Firm

Evaluation based on completeness of vision and ability to execute

ST. LOUIS (November 28, 2012) – Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that it has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for Integrated Revenue and Customer Management[1] (IRCM) for communications service providers.  The report evaluates vendors’ ability to execute and completeness of vision.

“We believe our positioning in the Leaders quadrant by Gartner is an affirmation of our ability to deliver innovative solutions that address service providers’ core business needs,” said Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs. “The combination of Amdocs CES ‒ a comprehensive BSS, OSS and network control portfolio that manages the complete customer experience from device to the network, and Amdocs’ wide range of proven services, means that Amdocs is uniquely positioned to offer support for service providers’ end-to-end business lifecycle.”

According to Gartner, leaders in this market:

  • Are vendors that would normally be included in shortlists for IRCM solutions for large and midsize CSPs worldwide
  • Perform profitably, grow their revenue and have a presence in all major markets
  • Have functionality above average, and their technology and scalability are leading edge
  • Engage in innovative projects and activities, carefully listening to their customer base
  • Are also engaged in understanding the underlying and emerging patterns/trends in revenue and customer management activities, and direct their R&D resources and investments accordingly

Amdocs has successfully delivered some of the industry’s most complex transformation projects with solutions that are production proven at customers around the globe, including AT&T, Bell Canada, Vodafone and XL.  Recent BSS projects announced include Sprint, VimpelCom, Melita, TIM Brasil and Globe.

[1] Gartner “Magic Quadrant for Integrated Customer and Revenue Management” by Norbert J. Scholz, Kamlesh Bhatia, Mentor Cana, 19 November 2012

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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About Amdocs

For 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of over $3.2 billion in fiscal 2012, Amdocs and its approximately 20,000 employees serve customers in more than 60 countries.

Amdocs: Embrace Challenge, Experience Success.

For more information, visit Amdocs at

Amdocs’ Forward-Looking StatementThis press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2011, filed on December 8, 2011 and our  quarterly 6-K filed forms furnished on February 2, May 15 and August 16, 2012.

Source: Amdocs


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