Amdocs software will replace legacy systems, unifying all customer-facing activities
ST. LOUIS (September 19, 2012) – Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that Rostelecom, Russia’s national telecommunications operator, has selected Amdocs to modernize and consolidate its legacy customer management systems in order to gain a unified view of all its customer-related activities.
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The project, led by local systems integrator, AT Consulting, will provide Rostelecom with a centralized customer management system to improve customer service levels across all its supported regions and all lines of business, while also reducing total cost of ownership. The Amdocs solution will consolidate information from existing business support systems such as billing, inventory management and trouble ticketing systems.
“To become the leading Russian service provider for the residential, corporate and government sectors, we needed a long-term partner that has proven success in customer management consolidation,” said Victor Strelkov, Chief Information Officer of OJSC Rostelecom. “With Amdocs, we can quickly introduce rich, customer-centered services and offers while streamlining processes and systems to reduce the costs associated with multiple platforms.”
“Service providers today are investing in customer management solutions to address the need for customer loyalty through differentiated service and personalized offers,” said Rebecca Prudhomme, Amdocs vice president for product and solutions marketing. “By modernizing and consolidating their customer management system, Rostelecom will be able to react quickly to any customer request and provide the best customer experience.”
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About Amdocs
For 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of approximately $3.2 billion in fiscal 2011, Amdocs and its over 19,000 employees serve customers in more than 60 countries.
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For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking StatementThis press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2011, filed on December 8, 2011 and our quarterly 6-K filed forms furnished on February 2, May 15 and August 16, 2012.
Source: Amdocs
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