Sprint signs new seven-year managed services deal with Amdocs for its billing and customer care systems
ST. LOUIS (November 06, 2012) – Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced a seven-year extension through January 2021 of its relationship with Sprint, one of North America’s leading service providers. Amdocs will continue to manage key business processes, including billing, customer care and IT infrastructure management under a managed services model hosted at an Amdocs data center. The new agreement includes the continued support of the Sprint and Boost Mobile brands and the expansion to now support the Virgin Mobile USA and Assurance Wireless brands.
“We have a strong strategic relationship with Amdocs, providing the platform for our iCare customer-service initiatives, as well as our billing and charging capabilities,” said Peter Campbell, senior vice president – Information Technology at Sprint. “In working with us to ensure we provide our customers with the best customer experience, Amdocs has played an integral role in our success, which we look forward to continuing.”
“Sprint’s decision to expand our long-term agreement reflects the value that Amdocs managed services and our CES product portfolio can bring to service providers, both in terms of cost savings and in the ability to more quickly roll out new services,” said Brian Shepherd, group president at Amdocs. “We see a continued trend of service providers like Sprint to outsource key elements of their business and operational support systems so they can stay ahead of competition by focusing on service innovations and best-in-class customer experience.”
Amdocs’s billing and customer care platforms have helped Sprint become the No. 1 U.S. company in customer satisfaction and most improved, across 47 industries, during the last four years, according to the 2012 American Customer Satisfaction Index.
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About Sprint NextelSprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served nearly 56 million customers at the end of the third quarter of 2012 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The American Customer Satisfaction Index rated Sprint No. 1 among all national carriers in customer satisfaction and most improved, across all 47 industries, during the last four years. Newsweek ranked Sprint No. 3 in both its 2011 and 2012 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at www.sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
About AmdocsFor 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of approximately $3.2 billion in fiscal 2011, Amdocs and its over 19,000 employees serve customers in more than 60 countries.
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For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking StatementThis press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2011, filed on December 8, 2011 and our quarterly 6-K filed forms furnished on February 2, May 15 and August 16, 2012.
Source: Amdocs