Deployment links India and North America entities to provide Tata Communications with a seamless view of ~30,000 circuits across their 4000+ enterprise customer
ST. LOUIS (May 22, 2012) – Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that Tata Communications, one of the world’s largest and most advanced network providers, has deployed Amdocs Resource Manager, a key part of Amdocs’ service fulfillment solution, to consolidate its network inventory and to provide the organization with an enterprise-wide view of its network resources.
Having already installed Amdocs’ fulfillment solution in India, this deployment now expands to cover the North America markets and gives Tata Communications bi-directional operability between its Indian and North American inventories, providing a global view of its network inventory and enhancing services to the company’s 4000+ enterprise customers.
“The inventory consolidation will speed our time to market for new services, and enable us to fulfill services over our global network faster and with significantly fewer fallouts, thereby improving the service provisioning, assurance and billing experience for our enterprise customers,” said John Locke, CIO, Tata Communications. “This further solidifies our strategy to consolidate our worldwide network inventory systems. It will also improve our data integrity, reduce our operating costs and facilitate faster network problem resolution.”
The solution maintains an accurate model of all network resources, supporting all technologies, devices and services from both a physical and a logical perspective. In addition, the Amdocs solution streamlines and automates operational processes, enforcing business and technical rules to improve fulfillment reliability. Amdocs served as the prime systems integrator for the project, which included interfacing to 17 separate systems and providing complete data migration and cleansing.
Amdocs has been working with Tata Communications since 2005, when it deployed Amdocs OSS in India to manage its broadband, wholesale voice, enterprise and carrier data offerings.
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About AmdocsFor 30 years, Amdocs has ensured service providers’ success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of approximately $3.2 billion in fiscal 2011, Amdocs and its over 19,000 employees serve customers in more than 60 countries.
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Amdocs’ Forward-Looking StatementThis press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2011, filed on December 8, 2011 and our Form 6-K furnished for the second quarter of fiscal 2012 on May 15, 2012.
Source: Amdocs
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