Highrise CRM
Highrise CRM specializes in providing a CRM solution that manages your customer relationships by tracking reliable leads, contacts, and deals. With Highrise, users can maintain the upper hand in business relationships by assuring preparation prior to contacting a client of vendor. Along with concise organization, this system promises users peace of mind by virtually remembering important information and tasks. Highrise offers easy contact management through one browser-based address book for your entire enterprise. By heavily emphasizing the maintenance of client connections, users can trust this system to exceed the basic functions of a mundane CRM system from their guaranteed top-quality software.
Highrise Pricing
- Basic (For Small Groups): $24/Month
- Plus (Most Popular Plan): $49/Month
- Premium (For Power Users): $99/Month
Customer Focus
Highrise specializes in small business CRM.
Key Features
- Import contacts from Outlook/Excel
- Retain notes from meetings
- Attach documents and contracts to contacts
- Mobile accessible contacts
- Import contacts from vCards or Mac address books
- Track times of contacted clients
- Track employee reviews
- Assess monthly business growth
- Maintain important emails
- Simply export contacts, notes, and emails
- Store thorough contact information
- Task reminders via mobile SMS/email
- Access contacts from any location
- Attach contract directly to client
- Client birthday reminders
- Cohesive system integrating all associates in your company
- View maps of contact locations
- Lists of clients by area code
- Tag contacts group for easy future finding
- Customize sharing privacy among tasks
- Track conversations with vendors
- Forward critical emails
- Set reminders for call-backs
- Access Highrise on Mac, iPad, or PC
- Adjust visible privacy among contacts
- Categorize tasks
- Monitor status of deals
- Integrate Highrise with email newsletter services
- Attain data from browser form and transfer to Highrise
- Upgrade, downgrade, or cancel at anytime
Easy to extend
Tamás Pótári, Software developer 01/31/2012 at 6:05 pm #We have been tried a few popular CRM but Highrise has been the best. Not only the performance and usability, but it has a great API. As software developers we noticed that there are many missing functions that we can easily implement. So we created an extra, named WeLoveHighrise, with which we expanded Highrise by new extra functions. For example: task templates, batch tagging and batch custom field modification on hundreds of contacts by a single click. And of course we created a more sophisticated contact filter and much more. It’s amazing…
Keep Alternatives in Mind
David M, Graphic Designer 07/14/2011 at 11:36 pm #One of the problems associated with highrise is the lack of integration. For SMBs, managing integration becomes a key part of choosing applications, as they usually need to manage CRM, projects, and billing apps.
That’s why alternatives like WORKetc are gaining pace; WORKetc, in one app, does more than Highrise, Basecamp, and Campfire combined. That’s three apps that don’t integrate at the core, with 3 separate monthly costs – which could all be replaced by one single solution. With WORKetc the integration goes much deeper, and allows for items across a business to be paired and managed in groups, with added automation tools for easier business management.
Highrise is a HUGE inconvenience
Dave Sena 07/11/2011 at 6:18 pm #Although I am fully content with its project collaboration tool, Basecamp, Highrise CRM has been an annoying inconvenience for my company. My associates have often complained that when a customer calls in for an issue or inquiry, they’ve had trouble accessing his/her record even if they’re listed in the database. For my managers, they voiced that they don’t have complete access to information regarding clients and prospects our team works with. As the President of my business, I too am unable to access my entire database of clients and vendors. Since my entire company can not have full visibility of our client list/info, developing successful marketing campaigns becomes extremely difficult. Without a good marketing campaign, we can’t produce customer newsletters. After implementing Highrise, our customer service has declined, and my company looks unprepared and unprofessional because their company history is invisbile to us. Another huge disadvantage is that government agencies may legally request specific contact information in our database, and because Highrise can not completely comply with this request, my company stands at risk. I don’t advise any business to implement Highrise CRM, although their collaboration tools can be somewhat helpful.