Salesforce.com
Salesforce.com offers CRM services with a focus on sales force automation, marketing automation, and customer service and support automation. Salesforce.com leverages sales force automation services that enable salespeople to be productive by automating manual and repetitive tasks; provide organized data about their current and prospective customers; and help companies to establish a system and a process for recording, tracking, and sharing information.
Salesforce.com Pricing
- Contact Manager: $2/user/month
- Group: $15/user/month
- Professional: $65/user/month
- Enterprise: $125/user/month
- Unlimited: $250/user/month
Customer Focus
Salesforce.com CRM offers solutions for small to medium sized businesses, as well as large enterprises.
Salesforce.com Key Features
- Salesforce.com enables organizations to increase visibility and drive sales force productivity to increase revenue
- Salesforce marketing automation features allow companies to execute closed-loop marketing practices to efficiently perform, manage, and analyze multi-channel campaigns
- Salesforce.com leverages analytics features that provide timely insight and analysis to enhance decision-making.
- Salesforce provides partner relationship management capabilities that enables customers to make it simple for their partners to access leads, collaborate on deals, and access all relevant information needed to become successful.
Close.io much nicer for smaller teams
Phil 02/19/2013 at 12:02 am #For smaller sales teams, Salesforce.com seems to be a very unintuitive and slow system with a bad user interface. Check out Close.io instead if your sales team is under 25 people. Much better because all your calls and emails are logged automatically!
Salesforce worked for me
sam, BBO, Citibank 07/20/2011 at 8:49 pm #Salesforce works to organize lots of contacts and helped me better work with a plethora of leads..much better doing that then using excel.
Great All-Around
Simon House, Sales Operations Analyst, Brocade Communications 07/11/2011 at 6:30 pm #I have been using SFDC in my current position for the past 12 months and can’t find much to complain about. It integrates well with other applications such as BMI (Big Machines) and Business Objects.
SFDC appears to be leading the game for CRMs. It is current and new functions continue to uncover themselves.
Reasonably priced and Feature-rich
Karen Schields, CTO, Calico Trade Company 05/25/2011 at 10:50 pm #We recently implemented Salesforce.com as our CRM solution. As far as functionality was concerned, we were looking for a solution that could help us build up our brand and efficiently organize our sales opportunities. The Salesforce.com platform was appealing for its feature-rich suite as well as quick and easy implementation.
As as small business, we wanted to select a CRM system that was as reliable as it was easy to implement and use. Of course, pricing was also a major factor in our decision process. Salesforce.com offered a solution with all the features we wanted at a reasonable price. Salesforce.com’s AppExchange solutions also helped us beef up our CRM initiative and customize the system around our needs. An incident of system downtime was the only minor problem we’ve encountered, but overall we’re really impressed with Salesforce.com CRM and would highly recommend it.